Frequently Asked Questions

Zoya Line FAQ – Answers to All Your Questions

From registration all the way to withdrawal — Zoya Line Every question you have will be answered right here. Search below or choose a category.

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How can we help you?

If you need help with anything, find quick solutions from the sections below

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Account Management

All questions about registration, login, password reset, and profile updates.

12 questions →
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Deposits & Payments

Learn about Mobile Pay, Nagad, bank transfer, and other available payment methods.

9 questions →
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Withdrawal

Information on how to withdraw your winnings, processing times, and minimum amounts.

8 Questions →
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Betting Rules

All questions about odds, bet types, live betting, and sports markets.

10 questions →
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Bonuses & Promotions

About welcome bonuses, reload offers, cashback, and wagering requirements.

7 Questions →
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Security & Verification

Questions about KYC verification, two-step security, and account protection.

6 Questions →
We couldn't find the question you're looking for. Please in the Help Center Contact us.
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Account & Registration 12

registration page Enter your mobile number, name, email, and password. Verify the OTP and confirm your age. Your account will be ready in just 2 minutes. Right after registering, you Welcome Bonus will be eligible to receive.

To register at Zoya Line, you must be at least 18 years You must meet this requirement. We support responsible betting. KYC documents may be requested for age verification.

on the login page Click the "Forgot Password?" link. An OTP code will be sent to your registered mobile number or email. Enter the code and set a new password. This process is completely free.

Only one per person a account approved. Creating multiple accounts is a violation of Zoya Line's Terms & Conditionsviolation, and your account may be permanently closed as a result.

A scanned copy of your National ID (NID) or passport is typically required. KYC verification must be completed before any withdrawal. All documents are stored with full security.

Log in and go to "Profile Settings". OTP verification is required to update your email, phone number, or password. To change your name, please contact us via our in the Help Center Contact us.
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Deposits & Payments 9

On Zoya Line Mobile Pay, Nagad, Rocket and bank transfer. Mobile banking is the fastest option — your balance is usually updated within 5 minutes.

Minimum deposit on Zoya Line ৳200. This limit applies to both new and existing members. Limits may change during special promotions — Promotions page View.

Mobile Pay and Nagad deposits typically take 2–5 minutes to process. Bank transfers may take 1–3 business days. If it takes longer than 30 minutes, in the Help Center Contact us with your transaction number.

Yes. If a transaction fails, the amount will be automatically returned to your mobile banking account within 72 hours. For a faster resolution, contact us with your transaction ID at our in the Help Center Contact us.

On your first deposit, get an exclusive Welcome Bonus available. Reload bonuses and cashback offers may be available on subsequent deposits. To see the latest offers, Promotions page Visit.
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Withdrawal 8

Withdrawals on Zoya Line typically take 1–24 hours to process. Having your KYC verification completed speeds things up. During peak times, it may take up to 24 hours.

Minimum withdrawal on Zoya Line ৳500. Withdrawals are not possible without KYC verification. Please complete account verification before making your first withdrawal.

Common reasons for withdrawal rejection include: incomplete KYC, unmet wagering requirements, or an incorrect account number. To get more details about your issue, please in the Help Center Contact us.

To withdraw from a bonus, you must meet the specified wagering requirement must be met. For example, you may need to wager 10–20x the bonus amount. Each bonus comes with its own terms — on the Promotions page View details.
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Betting Rules 10

On Zoya Line cricket, football, tennis, badminton, kabaddi, hockey and 20+ other sports. For more details, Sports Betting page check it out. Live in-play betting is also available.

Odds are the multiplier applied to your potential winnings. For example, odds of 2.0 mean a ৳100 bet returns ৳200 if you win (৳100 profit + ৳100 stake). Zoya Line supports both decimal and fractional formats. To learn more, Betting Tips read.

Bets generally cannot be cancelled once confirmed. However, if a match is cancelled or abandoned, your stake will be refunded. A cash-out feature is available on select matches — Bet Page View.

Minimum bet on Zoya Line ৳10. Maximum bet limits vary by event and market. Bet limits for different matches can be found on the Bet Page you will see.

Live betting means placing bets while a match is in progress. Odds change in real time. Log in, Bet Page go and select the "Live" tab. Quick decision-making is key in live betting.
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Bonuses & Promotions 7

New members at Zoya Line get a bonus on their first deposit Welcome Bonus receive. To check the current bonus amount and terms, Promotions page View now. Bonuses are available for a limited time.

Most bonuses are valid for 7–30 days. If the wagering requirements are not met within the validity period, the bonus will be forfeited. Each bonus has its own validity period of on the Promotions page are mentioned.

Yes! Through Zoya Line's referral program, when a friend you invite registers and makes a deposit, you will earn a referral bonus To see the full terms, Promotions page View.
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App & Mobile 6

The Zoya Line app is available on our App Page Available for direct download. Supports both Android and iOS devices. Also available on Google Play and the App Store.

No, the Zoya Line app is completely free available to download. There are no monthly charges for using the app — just your mobile data or a WiFi connection.

Yes, on the Zoya Line app Biometric Login (fingerprint and Face ID) supported. After your first login, enable biometric authentication from Settings. This makes logging in faster and more secure.

You'll receive a notification within the app whenever a new update is available. Or you can App Page download the latest version. Using an up-to-date version ensures the best experience.
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Security & Verification 6

Log in and go to the "Security" section in your profile settings. From there, enable 2FA and verify your mobile number via OTP. Once 2FA is active, you will need to enter an OTP code on every login.

Now in the Help Center contact us and request an account lock. At the same time, change your password and update the password for your linked email. Zoya Line will never ask for your password via email or SMS.

Zoya Line keeps all your information SSL/TLS encryptionkeeps it secure. Your information is never shared with third parties. For more details, see our Privacy Policy read.
Didn't find the answer you were looking for? Our in the Help Center Contact us directly. Our support team is available 24/7 and typically responds within 30 minutes.
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Still have questions? We're here to help

Zoya Line's support team is here for you 24 hours a day, 7 days a week. Chat with us directly or open a new account.

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